How many times does the phone ring before someone answers it? Are there daily phone assignments in your office? Does someone calling to pay a bill get tired of holding and finally hang up?
In the interest of increasing receipts, these could all be major obstacles. While constant phone calls can be a nuisance, they are important. Make sure calls are answered promptly and that patients are greeted with a friendly voice. Patience is also key in answering questions when helping the caller pay their bill on the phone.
As tempting as it may be, don’t dodge the phone. We have a sign in our office that says, “It takes the entire team.” Everyone gets a paycheck, and it takes the entire office to ensure receipts to make that payroll.
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