Archive for January, 2019

Happy New Year! But oh yeah…deductibles have started again.

I cannot emphasize the need for practices to collect deductibles strongly enough, especially at this time of year. Deductibles are getting higher and higher in an effort to keep premiums down, and office visits are frequently subject to that deductible. We do our best to encourage providers who see patients in the office to set a protocol for verifying benefits prior to patient’s arrival, so they can collect at the time of visit. These days, patients are more educated, and they expect to pay more out of pocket.

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How many times does the phone ring before someone answers it? Are there daily phone assignments in your office? Does someone calling to pay a bill get tired of holding and finally hang up?

In the interest of increasing receipts, these could all be major obstacles. While constant phone calls can be a nuisance, they are important. Make sure calls are answered promptly and that patients are greeted with a friendly voice. Patience is also key in answering questions when helping the caller pay their bill on the phone.

As tempting as it may be, don’t dodge the phone. We have a sign in our office that says, “It takes the entire team.” Everyone gets a paycheck, and it takes the entire office to ensure receipts to make that payroll.

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