My answer is both. While auto-post is a definite time saver, it is to be used with respect. The allowed amount should be correct based on your contract. If you don’t already know this information, do yourself a favor–study your contracts and make sure the correct allowable is entered in your system.
If the allowable is less than your contracted amount, your system should flag the entry for follow up. In a timely manner, contact the payer to have the line item reprocessed for the correct amount.
As easy as it is to use auto-post, the payment report still must be reviewed.
Whether it’s a denial or an incorrect payment amount, this is one step you really can’t ignore or put on the back burner, as most payers have timely filing deadlines for denials or adjustments.
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